Frequently Asked Questions

Browse our product catalog, select your product, choose specifications (size, material, quantity), upload your design file, review the digital proof, and complete payment. Your order enters production once approved.

Modifications are accepted only before the order status changes to 'Printing Started'. Once printing begins, no changes are possible. Contact us immediately at hi@grafiq.in if you need to modify.

A digital proof is a preview of how your final product will look once printed. Always review it carefully for spelling, layout, colors, and alignment before approval.

Minimum order quantities vary by product. We can print as few as 10 units for most products. Bulk discounts apply for larger quantities.

We accept PDF, AI, EPS, PSD, PNG (300 DPI+), and TIFF formats. For best results, submit print-ready PDFs with CMYK color mode and 3mm bleed.

All design files must be at minimum 300 DPI (dots per inch) at full print size. Low-resolution files may result in pixelated or blurry prints — GRAFIQ is not liable for such results.

Yes, GRAFIQ offers professional design assistance. Contact us at hi@grafiq.in for custom design support and pricing.

RGB is used for digital screens. CMYK is used for print. Colors may appear slightly different in print compared to your screen. We recommend converting your files to CMYK before submitting. Color variations of ±5–10% are normal in print.

Processing takes 2–7 business days depending on the product and order size. Delivery thereafter takes 2–10 days based on your location. Metro cities typically receive orders in 2–4 days; remote areas may take up to 12 days.

Yes! GRAFIQ ships to every corner of India via trusted courier partners including Shiprocket, DTDC, and Delhivery.

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also visit our Track Order page or contact support with your Order ID.

Free shipping is available on orders above ₹999. For orders below this threshold, shipping charges are calculated at checkout based on weight and destination.

We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, and Wallets. All payments are processed securely.

Absolutely. GRAFIQ uses trusted third-party payment gateways. We do not store your card or payment details on our servers.

All displayed prices are exclusive of applicable GST. GST will be calculated and shown at checkout. A proper GST invoice is provided with every order.

Since all products are custom-made, returns are not accepted. However, replacements are offered for manufacturing defects, wrong products delivered, or GRAFIQ-side errors.

Contact us within 48 hours of delivery with clear photos/videos of the damage. Eligible claims will be processed for a replacement — not a refund.

Cancellations are accepted before 'Printing Started' status. Once printing begins, cancellations are not possible. Design charges may be deducted from any pre-production cancellation refund.

Approved refunds are processed within 7–14 business days to the original payment method or GRAFIQ Wallet. Shipping and design charges are non-refundable.